1- Delivery and returns:

Is delivery free?

Colissimo delivery is free in Metropolitan France.
Elsewhere, shipping costs will apply and will be added at the time of payment.

Do you deliver internationally?

Yes, we deliver anywhere in the world.

Do you accept exchanges/returns?

Yes, exchanges/returns are possible on all orders within 14 days of receipt of product. They are at the customer's expense.

How do I make an exchange/return?

You should contact us at contact@ashokaparis.com so that we can give you the shipping details. Products must be returned in their original packaging, with the protective bag and padding. They must not have been worn, washed or damaged.

2- Products and maintenance:

What are the care instructions?

Never use chemicals on your Ashoka Paris bag, wallet or belt.

Clean your bag, wallet or belt in eco-nappa or Uppeal™ with a damp cloth, or even with slightly soapy water.

For models in recycled microsuede you can scrub with a soft, damp brush, such as a crepe brush.

Where are your products crafted?

Designed in Paris, crafted in our partner workshops in Europe and Asia.

Bags and accessories: crafted in our Thai partner workshop, dedicated exclusively to bags and accessories, where every piece is shaped from cutting to finishing. This workshop has genuine expertise in bags and accessories and in working with fine materials, acquired since it was founded in 1987.
Sneakers: crafted 100% in Portugal, in a large-scale workshop entirely dedicated to footwear.
Kromatik: crafted in our Chinese partner workshop.
Vegan fur: handcrafted in our Parisian partner workshop Maison Quivernay.
Our materials are designed in Italy and Spain.

What materials do you use?

We use different types of material.
Uppeal™: designed in Florence from apple residues, in the Florentine tradition of working with fine materials.
Bamboo-based material: designed in Florence from bamboo, in the Florentine tradition of working with fine materials.
Cereal-based material (sneakers): designed in Italy, in the Italian tradition of shoemaking.
Recycled microsuede: designed in Spain.
Breathable mesh (Lewis Blanche): designed in Spain.
Signature clasp and zip pull: custom-designed for Ashoka Paris by a family-run French industrial Maison, with expertise passed down over three generations.
We also use an eco-nappa. The inner lining of our bags and accessories is crafted from recycled PET.

What is the environmental impact of your materials?

Our materials are made from polyurethane, and we also have a material that mixes polyurethane and apple waste. These materials are derived from petrochemicals and use no raw materials from livestock farming. The inside of our bags is lined with recycled plastic bottles.

Where can I see the products?

We don't have our own shop, but you can find our products at Dressing Responsable in Paris. At certain times of the year we present our products in temporary boutiques or at trade fairs. To be informed of the dates of these sales, don't hesitate to subscribe to our newsletter.

3- Ordering:

How long does it take to receive my order?

Within 4 to 7 working days

Can I track my order?

Once your order has been dispatched you will receive an email with an online tracking number.

4- How to pay:

What methods of payment do you accept?

We accept Visa, MasterCard and American Express.

When is my bank account debited?

Once you have placed your order, your bank account will be debited as soon as your order has been registered and processed.

5-Customer account:

Do I have to create a customer account to order?

No, you don't have to. But it is strongly recommended. It will enable you to find your history more quickly, edit your addresses and track your parcel online. You'll also be notified of new products and special events.

How often do you send out newsletters?

We send out an average of one newsletter per month. You can unsubscribe at any time with one click. These newsletters are sent to introduce new products and announce important events.