Deliveries, returns & Payment in 3x free of charge

We deliver all over the world!

DELIVERY RATES

Metropolitan France, Corsica and Monaco:

  • Delivery in Colissimo Relay Point with signature : 4,90 €
  • Home delivery - Colissimo with signature : 8 €
  • Delivery in Colissimo Relay Point with signature: free for orders over 200 €

> Returns are free of charge for all orders in France.

Germany, Belgium, Spain, Italy, Luxembourg, Netherlands:

  • Home delivery with signature: 8 €
  • Home delivery with signature : free for orders over 250 €

Austria, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal, Slovakia, Slovenia, Sweden:

  • Home delivery with signature: 10 €
  • Home delivery with signature: free from 250 € of purchase

Other European countries :

  • Home delivery with signature: 12 €
  • Home delivery with signature : free for orders over 250 € 

Switzerland :

  • Home delivery with signature : 15,00 CHF
  • Home delivery with signature : free from 250 CHF of purchase

United Kingdom :

  • Standard Home delivery with signature: 10 £ GBP
  • DHL Express delivery with signature (2-3 days): £18 GBP
  • Standard Home delivery with signature: free for orders over £250 GBP

Please note: shipments to the United Kingdom over £135 are subject to a customs tax.

United States:

  • Standard Home delivery with signature: $15.00 USD
  • DHL Express delivery with signature (4-5 days): $25.00 USD
  • Standard Home delivery with signature: free on purchases over $250 USD

Canada :

  • Standard Home delivery with signature: $15.00 CAD
  • DHL Express delivery with signature (4-5 days): $30.00 CAD
  • Standard Home delivery with signature: free for purchases over $250 CAD

Other countries in the world :

  • Standard Home delivery with signature : 25 €
  • DHL Express delivery with signature (5-7 days): 35 €


 DELIVERY DELAY

For mainland France, delivery takes place within an average of 2 to 5 working days, upon receipt of the order. We use Colissimo tracking, delivery with signature.

For international deliveries, this period is on average 5 to 10 working days.

RETURN AN ITEM?

Returns are handled by Ashoka Paris only from mainland France . They are the responsibility of the customer from the rest of the world.

Items must be returned in their original packaging with protective bag and padding. The protections of the clasps or other accessories must be intact.
Items must be in perfect condition and not have been worn, washed or damaged.
 The soles of the shoes must be intact and the shoes must have been tried on indoors only.

You have 14 days from receipt of your package to return your product to us.

Your refund will take place within 14 days of receipt of your package by our services.

The return request is made by email, contact us at contact@ashokaparis.com so that we can give you the return procedures.

EXCHANGE AN ITEM?

Our exchange policy is the same as our return policy.

Returns/exchanges are handled by Ashoka Paris only from mainland France .
They are the responsibility of the customer from the rest of the world.

Items must be returned in their original packaging with protective bag and padding.
The protections of the clasps or other accessories must be intact.
Items must be in perfect condition and have not been worn, washed or damaged.
The soles of the shoes must be intact and the shoes must have been tried on indoors only.

You have 14 days from receipt of your package to return your product to us.
Upon receipt, we will refund your item within 14 days and, in the case of an exchange, you will have to place a new order on our site.
The request for a good return is made by email.

In any case, contact us at contact@ashokaparis.com so that we can give you the terms of return.

PAYMENT IN 3 INSTALLMENTS WITHOUT FEES

Secure payment in 3X free of charge with our partner ALMA.

ALMA is available in several European countries. Indeed, our solution can be used in the following countries: France , Spain , Belgium , Germany , Italy , Austria , Ireland , Luxembourg , Netherlands and Portugal .

Ashoka Paris offers its customers to pay for their order by credit card, Visa or Mastercard in 3 installments free of charge. Payment facility available for all orders over €100 .

Alma is available to customers with an issued bank card - both "classic" consumer bank cards and business cards.

Please note that this means of payment is reserved for those over 18 years old. The validity date of the payment card must be greater than 2 months from the date of your order. The cardholder must be identical to the personal information entered.

Bank cards accepted: prepaid cards, virtual cards and with systematic authorization.

In case of return and refund

Once the return has been accepted by us, we will request a refund from our financial partner for the amount of the returned item.

If your order contains a single item, you will then be reimbursed for the first monthly payment and subsequent direct debits will be cancelled.

If your order contains several articles, your monthly payments will then be recalculated according to the amount remaining due.

File acceptance:
Financing granted subject to acceptance by ALMA SAS 176 avenue
Charles de Gaulle 92200 Neuilly-sur-Seine - registered with the RCS
Nanterre under number 839 100 575.

Is Alma reliable?

Yes. For questions of security and the fight against fraud,
all transactions carried out with Alma systematically benefit
verification via the 3D Secure protocol, managed by the bank of the
customer.

We also invite you to consult our Commercial Conditions of Sale .